A Division of Pearson Packaging Systems

Parts Sales Representative

  • Posted: April 26, 2019
  • Location: Ashland, VA

Description

Flexicell is a Pearson Packaging Systems Company. Pearson, based in Spokane, WA, is searching for a Parts Sales Representative for our Ashland, VA facility. The ideal candidate will perform a variety of tasks associated with researching, identifying, quoting, purchasing, processing, and shipping customer parts accurately and on schedule.

Primary Responsibilities

  • Work hours: Tuesday-Saturday, 8am-5pm
  • Assist customers in identifying parts using research, drawings, customer screen shares and/or engineering resources
  • Collaborate with team members across multiple locations to fulfill customer orders
  • Quote, purchase, and communicate lead times of parts requested through machine audits and/or service trips
  • Work with Engineering department to process and prepare new machinery spare parts lists; present lists during customer FATs
  • Reach out to inactive customers to follow up on open quotes
  • Process returned parts, manage warranty returns, and log cases in tracking system
  • Manage customer database by ensuring all information is accurate and current
  • Assist Accounting department as needed with customer accounts (i.e. invoicing problems, tracking and providing proof of deliveries, contacting customers with delinquent accounts, etc.)
  • Break the front desk receptionist and perform basic administrative duties as needed (generally one to two times per month)

Qualifications

  • AA degree or equivalent work experience in manufacturing/packaging or related field
  • Bilingual in Spanish preferred
  • Minimum five to seven years’ experience in customer service, call center or related
  • Demonstrated experience with AutoCAD / Blueprint Reading (2D and 3D)
  • Familiar with ERP and CRM systems – Epicor preferred
  • Ability to efficiently prioritize workflow in a dynamic environment
  • Capable of professional interdepartmental collaboration at all levels
  • Proficient in Microsoft Office Suite
  • Excellent technical, written and verbal communication, and organizational and problem-solving skills

Benefits

  • Base salary + performance-based incentives
  • Earning potential DOE
  • Top-tier benefit plan including Health, Dental, Vision, Life, Disability, EAP
  • 401K with matching contributions

 

Pearson Packaging Systems and Flexicell are Equal Opportunity Employers.